"Any society that would give up a little liberty to gain a little security will deserve neither and lose both." ~ Benjamin Franklin

Customer Service

>> Tuesday, March 21, 2006

For Mike who likes stories about "owning the brand". I made dinner on Sunday night, which entailed me getting in the car and picking up the take-away from Chilis. We ordered three items and there were three containers in the bag, so I wasn't worried. Except the lettuce wraps Jody ordered come in separate containers to keep the crisp things crisp and the warm things warm. There should have been four containers, we were missing the chicken for the wraps.

Jody got on the phone right away and called the store. After appologizing, they remade the entire order since Jody hinted that my pasta would be cold by the time I got back. The manager took an embarrasing situation, fixed it and guaranteed that Jody and I will continue to be their customers.

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